Delivery Excellence Leader

The Delivery Excellence Leader designs, operates, and continuously improves Block+Tackle's delivery operating model, ensuring client engagements are executed with exceptional quality, predictability, accountability, and operational discipline. This leader owns the systems, standards, governance, and oversight mechanisms that make delivery excellence repeatable and scalable, independent of the services being delivered or the individuals leading the work. The role combines delivery system development with active engagement assurance, holding Engagement Leads accountable and exercising direct intervention authority when delivery performance is at risk.

The Delivery Excellence Leader has organizational authority to establish and enforce delivery standards, assess engagement performance, require corrective action, direct delivery recovery efforts, and recommend or initiate changes in engagement leadership through established personnel decision processes. The role operates across engagements without requiring direct line management of delivery personnel. Business Operations owns financial reporting, capacity data, and operational controls. Account leaders own client relationships and commercial accountability. Engagement Leads remain accountable for day-to-day execution and delivery outcomes. The Delivery Excellence Leader is accountable for ensuring the delivery system functions effectively across all three.

The ideal candidate is a hands-on, commercially aware professional-services delivery leader with experience establishing scalable delivery operations, governing complex engagements, and improving execution performance across multidisciplinary teams. This individual combines systems thinking with practical delivery judgment, strong operational discipline, and the confidence to challenge experienced engagement leaders. They can build durable processes without bureaucracy, recognize execution problems early, and intervene decisively. They are a builder, an operator, and an effective enforcer of standards, not simply a PMO administrator or senior project manager.

The mandate: Make exceptional delivery an institutional capability of Block+Tackle, rather than an outcome dependent on individual effort, experience, or heroics.

We're a team of Forward Deployed Marketing Engineers on a mission to make exceptional marketing repeatable. We embed inside ambitious marketing organizations and build the operating system that runs their marketing, spanning strategy, data, technology, and process, so that customer potential turns into enduring business value. We work within our clients' teams and systems, and we measure success by what they can do without us: capability, not dependency. If you'd rather build the thing than write the recommendation about it, you'll fit right in.